Ruby on the Creek Apartments
Ratings & Reviews
Resident Reviews
|Recommended: YesLove it — everyone here is so nice and welcoming the staff are so nice and there for any needs that you may have definitely recommend
response from property -Hi Caitlin!
Thank you for the kind words on our staff. We're please to hear that we have been able to make living at Ruby on the Creek a pleasant experience. Let us know if there's anything we can do for you.
Mitch McMaster
Property Manager
|Recommended: YesNa — It’s all around fine, just have a hard time getting maintenance done. Still waiting on the stove fix and I don’t have any cold water for my kitchen just hot.
Hi Christina!
Thank you for the positive words! I apologize that you have had some issues getting your maintenance completed in a timely manner. We are working diligently to streamline our process, and make sure we don't leave any stone unturned. If you're still currently having any issues please let us know.
Thank you,
Mitch McMaster
Property Manager
|Recommended: NoDishonesty — Moved here from Maui. Informed them I need bath and half. Was told the deluxe is bath and half. Move in was supposed to be Aug 8, after making travel arrangements for myself, 10 yr old child, and our cat, as well as shipping our car, was told apartment would not be ready until 18th. 10 extra days of motel stays and travel through triple degree temperatures with a cat Was given break in sine move in costs only to be told It’d be added into the next months rent Manager adjusted it back to agreed amount. Coming from Hawaii we take shoes off inside our homes. The flours were not clean. There was still a layer of dirt from construction. Had to scrub the floors clean so we can walk without shoes on so as to not be tracking dirt in from outside. Was told utilities are an additional 111, and come to find out that did not include electricity arriving and getting a bill Manager adjusted things for me to offset that a little.
We’ve had “emergency” waters but offs at least 3 times in less than a month. The last time just yesterday, was gone it’s be shut off at 11 30. They turned it off at 11 00 just before I was getting my shower to go to an appointment. Had to go dirty . While in office first day, a man walked in asking for manager, manager was out running an errand. Our agent lied right in front of us and said he was the manager. Pattern soon we realized dishwasher did not work. Then after several attempts a specialist got it working a few days later. Then shoot running it’d was draining all over kitchen floor. Manager came I. And looked, I looked. This stent pulled the dishwasher out and pushed it back in. I was alarmed. They should be mounted. I asked the agent about that he replied that it’s secure Lied again
Appliance guy came and found hose tucked away up high and attached it so dishwasher was not healing anymore.
Then today the void water is not void it’s warm and is not getting cold.
Did I mention both washing machines were not working for over a week One is working now.
We’ve only been here exactly one month
Hi Jonathan!
I'm sorry that your experience thus far hasn't been ideal. We will continue to strive to give our tenants the best experience possible. It has been great meeting and talking with you, and I ensure your concerns will never fall on deaf ears. Thank you for letting us know about these issues you've been having, and never hesitate to let me know if anything else comes up that needs addressed.
Mitch McMaster
Property Manager
|Recommended: YesI live here — Love it here and the people that work here and live here treat you like family
|Recommended: YesGood place to live — Home away home
|Recommended: NoNa — Na
|Recommended: YesExcellent job — Someone came and cleaned up the mess and made it look as if it never happened, I appreciate y'all
|Recommended: YesTenant — Great place to live
|Recommended: YesPretty cool place — It's a solid place, but we have to do our laundry elsewhere, because it's five dollars a load and the dryer doesn't really work. Also, in the app, if you're trying to change the password, and it doesn't match the old password, it doesn't work. When CHANGING the password, it has to MATCH the old one. Crazy work. The staff is fantastic though.
|Recommended: YesTenant — Laid back and vibing
|Recommended: YesGreat place to live — I thought it would be noisy like other apartments but everyone keeps it pretty quiet and everyone is very friendly
|Recommended: NoReview — Have made several complaints about the smell of smoke, and nothing has been done about it.
|Recommended: YesAmazing leasing office maintenance team — When we first moved in we had issues with our toilet, they IMMEDIATELY came over and checked it out and got it fixed quickly and smoothly We love the whole team here
|Recommended: YesNice complex — They are an older building, but well cared for and nice. It feels very safe, clean and quiet . The office staff and maintenance people are super nice and are on top of things . Also if you have little ones , they will enjoy the playground on the property.
|Recommended: YesMulti year resident — I feel safe and secure in my spot on Earth. I'm fortunate to have rented an apartment in front of the pool. Maintenance issues are corrected promptly. Being 100 disabled hasn't preventing me from enjoying myself. My good fortune has allowed me to place a few flowering plants in the rock garden area too. The neighbors are nice and some have time to wave and greet me as well.
Frequently Asked Questions
Ruby on the Creek Apartments has an overall rating of 5 out of 5 stars, based on 17 resident reviews.
What percentage of residents recommend Ruby on the Creek Apartments?
According to the reviews shown, 82.4% of residents recommend Ruby on the Creek Apartments.
How do residents rate the staff at Ruby on the Creek Apartments?
Residents rate the staff at Ruby on the Creek Apartments at 5 out of 5.
How is maintenance rated by residents at Ruby on the Creek Apartments?
Residents rate maintenance at 5 out of 5.
How is parking rated by residents at Ruby on the Creek Apartments?
Residents rate parking at 5 out of 5.